At STYUP, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

* Returns and exchanges are accepted within 14 days of receiving your order.
* Items must be unworn, unwashed, unused, and returned in their original condition with all tags and original packaging intact.
* Products that show signs of wear, damage, alterations, or missing tags cannot be returned or exchanged.
* Sale items, promotional items, and limited-edition releases are final sale unless they arrive damaged or defective.
* If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
* Exchanges are subject to product availability. If the requested size or item is unavailable, you may choose another item or receive store credit, where applicable.
* Return shipping costs are the customer’s responsibility unless the return is due to an error on our part or a defective product.
* Shipping fees are non-refundable unless the return is the result of our mistake.
* Refunds will be processed after the returned item has been inspected and approved. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
* STYUP reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.

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We aim to process and ship all orders as quickly as possible.

* Orders are processed within 1–2 business days after payment confirmation.
* Standard delivery within Egypt takes approximately 2–5 business days, depending on your location.
* Shipping times may be longer during launches, holidays, or promotional periods.
* Once your order has been shipped, you will receive a confirmation along with your tracking information (if available).
* Please ensure your shipping address and contact details are correct before completing your order. STYUP is not responsible for delays or failed deliveries due to incorrect information.
* Shipping fees are calculated at checkout unless otherwise stated.
* Once an order has been dispatched, it cannot be canceled or modified.
* If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and item.
* STYUP is not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.

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